Privacy Policy

Effective Date: 01/08/2025

Absolutely Chilled Ltd, trading as Absolutely Chilled & Heating (“we”, “our”, or “us”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.absolutelychilledandheating.co.uk (“Website”). Please read it carefully.

 

1. Who We Are

Absolutely Chilled Ltd is a company registered in Scotland with our registered office at 25 Strathcarron Road, Paisley, Renfrewshire, UK PA2 7DL. Company Registration Number: SC609209.

For data protection purposes, we are the data controller of any personal information we collect through this website.

 

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity and Contact Data: name, company name, email address, phone number.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform.

  • Usage Data: information about how you use our website, products and services.

  • Marketing and Communications Data: your preferences in receiving marketing from us.

We collect this data when you:

  • Fill in forms on our website (e.g. contact forms);

  • Correspond with us via email or phone;

  • Visit our website, through analytics tools and cookies.

 

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide you with information, products, or services you request;

  • To respond to your enquiries or requests for technical support;

  • To manage and improve our website and services;

  • To comply with legal and regulatory obligations;

  • For marketing purposes where consent has been given.

 

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent: where you have provided clear consent to process your personal data.

  • Contract: the processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.

  • Legal Obligation: where processing is necessary for us to comply with the law.

  • Legitimate Interests: where we have a legitimate interest that is not overridden by your data protection interests or fundamental rights and freedoms.

 

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with the following parties when necessary:

  • Service providers acting as processors (e.g. web hosting, IT support);

  • Business partners (e.g. Refra) where integration or content delivery is required;

  • Regulatory authorities or legal bodies where legally required.

 

6. Third-Party Content and Platforms

Our website may display embedded content (e.g. YouTube videos) or serve files hosted by third-party platforms (e.g. Refra.eu). These third parties may collect data as if you visited their websites directly. We also use Google reCAPTCHA v3 to protect against spam and abuse; it works invisibly in the background and processes information as per Google’s Privacy Policy and Terms of Service.

 

7. Cookies

Our site uses cookies and similar technologies to distinguish you from other users and enhance your browsing experience.

Cookie types we may use:

  • Strictly Necessary Cookies

  • Analytical/Performance Cookies

  • Functionality Cookies

  • Targeting Cookies

You can control cookies through your browser settings. A full list of cookies used and their purpose will become available on our Cookies Policy page – currently no tracking cookies are in place.

 

8. Data Security

We have implemented appropriate technical and organisational measures to secure your data. However, no transmission of data over the internet is guaranteed to be 100% secure.

 

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

 

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at carstens@absolutelychilled.co.uk.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

 

12. Contact Us

If you have questions about this policy or how your data is handled, please contact:

Absolutely Chilled Ltd, trading as Absolutely Chilled & Heating
25 Strathcarron Road, Paisley, Renfrewshire, UK PA2 7DL
Email: carstens@absolutelychilled.co.uk

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